Terms and Conditions yes33 — Complete Platform Usage Guide

1. Account Eligibility and Registration

1.1 Age Requirement

The yes33 platform is restricted to individuals who are 18 years of age or older. yes33 takes the protection of minors seriously and enforces strict age verification procedures. If you are found to be under 18 years of age at the time of registration, your account will be terminated immediately and any remaining balance will be refunded in accordance with established procedures.

1.2 One Account Per User

Each user is only permitted to hold one (1) active account on yes33. Owning more than one account — whether under your own name or using another person's details — is strictly prohibited and may result in all associated accounts being terminated without a refund.

• Each phone number can only be registered to one account.
• Each email address can only be used for one account.
• Each bank account number can only be linked to one yes33 account.
• Accounts sharing the same IP address or device will be investigated if signs of abuse are detected.

1.3 Accurate Registration Information

You are responsible for providing accurate, complete, and up-to-date information during registration and throughout your use of the platform. yes33 reserves the right to request identity verification documents at any time as part of our KYC (Know Your Customer) process. Failure to provide the required documents may result in withdrawals being placed on hold until verification is complete.

1.4 Account Security Responsibility

You are fully responsible for keeping your password and login credentials confidential. yes33 will not be liable for any losses resulting from disclosure of your password to a third party. If you suspect unauthorized access to your account, please contact our support team immediately via live chat.

2. Deposits and Withdrawals

2.1 Deposit Methods

Yes33 accepts deposits via multiple popular payment methods in Malaysia, including FPX (internet banking for all major banks), DuitNow, Touch 'n Go eWallet, and GrabPay. All transactions are conducted in Malaysian Ringgit (MYR). Deposits are typically credited to your account within seconds after a successful payment.

• Minimum deposit limit: RM 20 per transaction.
• The maximum daily deposit limit depends on your account level.
• All registered payment methods must be in the same name as your yes33 account.
• Yes33 does not accept deposits from third parties or another person's credit card.

2.2 Withdrawal Process

Yes33 processes valid withdrawals in under 3 minutes to a verified bank account or e-wallet. This is our guarantee to every member. However, there are certain conditions that must be met before a withdrawal can be processed:

• KYC verification must be fully completed.
• Deposited funds must have been wagered at least once (1x turnover) before a withdrawal can be made.
• All bonus rollover requirements must be met before a withdrawal can be made.
• Minimum withdrawal limit: RM 30 per transaction.
• Maximum daily withdrawal limit: RM 50,000 (may vary by VIP level).

2.3 Inactive Accounts

Accounts showing no activity (login, deposit, or wagering) for 12 consecutive months will be classified as inactive. A monthly maintenance fee of RM 5 may be applied after that inactive period. Balances in inactive accounts will not expire and can be reclaimed once the account is reactivated through the verification process.

3. Bonuses and Promotions

3.1 Bonus Offers

Yes33 offers a wide range of bonuses to members, including a welcome bonus, reload bonuses, weekly cashback, referral bonuses, and exclusive promotions for VIP members. Each bonus is subject to wagering requirements clearly stated in the relevant promotion terms.

3.2 Rollover Requirements

Rollover refers to the total wagering amount that must be met before a bonus or bonus wins can be withdrawn. Rollover requirements vary by bonus type:

• Welcome bonus: 10x the bonus value.
• Reload bonus: 8x the bonus value.
• Cashback: no rollover requirement.
• Referral bonus: 5x the bonus value awarded.

3.3 General Promotion Terms

• Each promotion can only be claimed once unless otherwise stated.
• Bonuses cannot be combined with other promotions unless explicitly stated.
• Yes33 reserves the right to modify, suspend, or terminate any promotion without prior notice.
• Any attempt to abuse promotions — including creating multiple accounts to claim bonuses — will result in bonus forfeiture and account termination.
• Yes33 reserves the right to reject bonus claims from any member suspected of bonus abuse.

4. Game Rules

4.1 Fair Play

All games on yes33 use a Random Number Generator (RNG) system that has been audited and certified by independent international bodies. Every game result is entirely random and cannot be manipulated by yes33 or by players. The Return to Player (RTP) rate for each game is clearly displayed in the respective game information.

4.2 Technical Errors

In the event of a technical error, system disruption, or software fault that affects game results, yes33 reserves the right to void the affected rounds or bets. In such cases, the bet amount will be returned to your account balance. yes33 is not liable for any losses arising from technical errors beyond our control.

4.3 Prohibited Conduct

The following actions are strictly prohibited on the yes33 platform and may result in immediate account termination:

• Use of automated software (bots), cheating tools, or any unauthorised method to gain an advantage in games.
• Player collusion in Live Casino or poker games.
• Software bug exploitation to obtain illegitimate wins.
• Attempts to influence game outcomes through technical or social means.
• Wagering that violates responsible gaming guidelines.

4.4 Game Results Are Final

The result of every completed game is final and cannot be disputed, unless there is clear evidence of a technical error. If you believe there is an error in a game result, you must contact our support team within 48 hours of the game in question.

5. Data Privacy and Security

5.1 Data Collection

Yes33 collects personal information necessary to provide platform services, meet legal compliance requirements, and ensure the security of your account. Data collected includes identification information, contact details, payment information, and in-platform activity data.

5.2 Encryption Security

All data transmitted between your device and yes33's servers is protected by international banking-grade 256-bit SSL encryption. Sensitive data such as bank card information and passwords are stored in encrypted form and cannot be accessed by yes33 staff in their original state. For more information on how we handle your data, please refer to the Privacy Policy us.

5.3 Data Sharing

Yes33 does not sell or rent your personal data to any third party for marketing purposes. Your data is only shared in the following situations:

• With trusted payment service providers to process your transactions.
• With identity verification service providers for KYC purposes.
• When required by law or a valid court order.
• To protect the rights, property, or safety of yes33 and its users.

6. Account Termination and Suspension

6.1 Termination by Member

You may close your yes33 account at any time by contacting our support team via live chat. Before closure, please ensure you have withdrawn all remaining balance. Once the account is closed, your data will be retained for the period required by applicable law before being permanently deleted.

6.2 Termination by yes33

Yes33 reserves the right to suspend or terminate your account without prior notice if:

• You breach any term in this document.
• You provided false information during registration or KYC verification.
• You are involved in fraudulent activity, money laundering, or any other illegal activity.
• You hold more than one active account.
• You abuse the yes33 bonus or promotions system.
• You engage in abusive behavior or threats toward yes33 staff.

7. Limitation of Liability

7.1 Disclaimer of Warranties

Yes33 provides its platform on an "as is" basis and makes no guarantee that the platform will always be available without interruption or free from errors. yes33 will make every effort to ensure service continuity, but scheduled maintenance and system upgrades may cause temporary disruptions.

7.2 Claim Limits

In cases where yes33 is found liable for any loss, yes33's maximum liability to you is limited to the net deposit amount you made in the 30 days prior to the claim. yes33 will not be liable for any indirect losses, anticipated loss of profits, or consequential damages.

7.3 Applicable Law

These Terms and Conditions are governed by applicable law. Any dispute that cannot be resolved through negotiation will be referred to the dispute resolution mechanism established by yes33. You agree not to pursue legal action against yes33 until the internal resolution process has been fully completed.

8. Responsible Gaming

Yes33 is committed to responsible gaming practices. We believe that online entertainment should remain a fun activity that does not affect your well-being. As part of this commitment, yes33 provides the following self-control tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Set a maximum limit on the amount you are willing to lose within a given period.
• Play Time Limit: Limit your daily playtime to maintain a healthy balance.
• Self-Exclusion: Exclude yourself from the platform temporarily or permanently if needed.
• Reality Check: Receive periodic reminders about the time you have spent on the platform.

If you or someone you know needs help with a gambling problem, please contact the yes33 support team or visit the Responsible Gaming us to find the appropriate support resources.

9. Amendment of Terms and Conditions

Yes33 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on this page. The "Last Updated" date at the top of this document will be updated whenever changes are made.

You are responsible for reviewing these Terms and Conditions periodically to stay informed of the latest applicable terms. For material amendments that may affect your rights, yes33 will endeavor to provide advance notice via email or in-platform notification.

10. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the yes33 support team is here to assist. We are committed to responding within 24 hours for all written enquiries.

• Live Chat: Available 24/7 directly within the yes33 platform — the fastest way to get help.
• Email: [email protected] — for detailed inquiries that require documentation.
• FAQ: Visit the FAQ us for answers to frequently asked questions.

For official complaints regarding withdrawals, bonuses, or account issues, please include your account number and full details of the issue in your message so our team can resolve it more quickly and effectively.